When to use this service
Mission-critical system failure can easily result in financial losses that eclipse the investment that mature businesses otherwise make to avoid them. Potential losses include reputation and brand damage for commercial business, loss of public confidence for government organisations, lost opportunity, remediation cost, legal and industry damages, punitive damages, and increasingly the real risk and cost of ransom.
Use Managed Services for proactive maintenance —a program and a schedule of preventative maintenance tasks to ensure the underlying platform software remains current. This is essential to guard against the latest known issues and vectors from cyber attacks (many ransomware attacks are made possible because of outdated software.)
Use Support Services in tandem with Managed Services to reduce the likelihood of a support issue. But if there the unexpected does happen our support services provide for 24/7 on-call response within 15 minutes from a call or automated monitoring.
What to expect
Expect us to provide you with level 3, managed services support for applications and the underlying vendor software for which we have the skills and experience.
When we are working with you through SECTION6’s product development services, managed services and support can be folded into the product development team. In this way, issues are resolved faster, and because of real ownership, the opportunity and motivation to avoid support issues and have their root cause addressed is enhanced. Additionally, you will benefit from the economies of scale of the same team providing both product development and managed services and support.
When we are not actively working with you through SECTION6’s product development services, expect us to provide you will a schedule of proactive maintenance activities and active response to essential patches and be available 24/7 on-call level 3 support.
- Level 1 – knowledge-base resolution and issue tracking
- Level 2 – configuration issues
- Level 3 – software changes and other non-trivial issues — SECTION6
Expect us to work with your level 1 and 2 capability, and respond to requests within 15 minutes.
Expertise we bring
Our expertise is at the edge of transformation—where maturity meets innovation and delivers you the maximum value. To enable you to gain the transformative benefits of software, we invest in those capabilities that align with our mission and purpose to build mission-critical software for organisations essential in people’s lives—meeting complex requirements by building software to be as simple as possible.
Knowing that the technology universe is continually expanding, we have identified six key capabilities that encapsulate the latest in mature technology innovation that we know enable our clients in the industries we serve to meet their goals better, faster, and for longer into the future.
DevOps enables business agility with improved reliability, economics, and security. DevOps is a practice that combines software development (Dev) and IT operations (Ops) and shortens the systems development through continuous delivery with a focus on software quality and security. DevOps is complementary to Agile software development. Together, delivering more reliably and to a higher standard of quality. Importantly DevOps helps address the increasing complexity of Software requirements and delivery.
While robotics automates work done by hand, cognitive automation focusses on work using our heads. Cognitive Automation simulates the human learning procedure to grasp knowledge from the dataset and extract the patterns on which it can make judgments that are often better and faster than humans. And because it can use many different data sources such as images, video, audio and text, its decision making is independent of the type and source of data. Cognitive automation unlocks and leverages all of your information together.
On-demand reflects the ability to deploy computing resources based on business needs rather than being restricted by physical constraints. Optimise your computing to provide the best client experience by moving the compute resource closer with edge computing for added speed and resilience. Centralise what you need for security and control. Burst out into the cloud to satisfy peak demand. Edge, cloud, on-premise, hybrid, and multi-cloud—where you need and want it—on-demand.
Industrial IoT (Internet of Things) encompasses embedded sensors, software and other technologies to connect and exchange data with other devices and systems over the Internet. IIoT devices monitor and control the physical mission system through real-time automation, including cognitive automation. Use IIoT to combine information technology with operational technology and help unleash the benefits of digital technology in the physical and biological world.
Cybersecurity includes information security and protects devices (IIoT) whose value is not just in any data and information but also in the physical tasks they may perform. We increase safety in the DevOps process by constantly adhering to and testing your security policies and requirements. And by injecting into the DevOps pipeline automated testing, static analysis, and the necessary security controls and checks along the DevOps lifecycle. Importantly we make our software easier and faster to adapt and deploy—so that you can respond more quickly when a new vulnerability is identified and patched.
Agile integration combines otherwise disparate islands of data, devices I(IIoT), and software functionality through integration and microservices inserted between software services, with minimal disruption. Aile integration builds on the principles and practices of agile software development by having an architecture that enables agility by decentralising both the executing platform and the developers that need to create the integrations. In keeping with agile principles, integration work is done by the people closest to the technologies that need to be integrated—people who are better placed to make decisions faster and complete work more efficiently.
Get on and stay on mission with the universe of SECTION6 services.
Use our DevOps Delivery services to build the fabric of your new universe so your software reliably adapts and expand as your business does.
We match the challenge of creating your next unique and new world experience with our Software Development project, agile leadership, and collaboration skills and experience.
When one new world is not enough, and you see a future of repeated success. Build new worlds for your customers or continually transforming the world you have created for all of its inhabitants.
Post-launch, we will proactively maintain your investment. But if the unexpected happens, we will don a protective suit and get out of bed to make sure your investment keeps flying 24/7.
Use our Technical Advisory services to explore existing and new worlds. Technical due diligence and reviews with recommendations and a roadmap on how to execute on the advice of professionals.
Orbiting what you build is other vendor’s software. Software Subscriptions Services help you procure the smallest orbital footprint to satisfy your mission’s needs.